Returns & Refunds Policy

Last updated: 8/2/2026

1. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, we may provide a replacement or refund.

To request help with a damaged or defective order:

• Contact us at [email protected]
• Include your order number
• Provide photos of the item and packaging

2. Return Eligibility (Non-Damaged Items)

For orders that are not damaged or defective, you may request a return within 14 days from the date of delivery (based on tracking information).

To be eligible for a return, items should be:

• In original condition
• Unused and not installed or hung
• In original packaging when applicable

Items returned in used, damaged, or incomplete condition may not be eligible for a refund.

3. Return Shipping Costs

For approved returns, the customer is responsible for return shipping costs. You may use any trackable shipping service to send items back.

Refunds are issued after the returned item is received and inspected. Original shipping costs may not be refundable.

4. Refund Process

Once a return is received and inspected, we will notify you whether your refund is approved. Approved refunds are issued to the original payment method within 5 days.

Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

5. Non-Returnable Situations

In addition to any conditions noted above, the following situations may not be eligible for a refund:

• Items returned outside the allowed return window
• Items not in their original condition
• Items damaged after delivery due to misuse, accident, or improper handling

6. Contact Us

If you have any questions about this Refund Policy or need help with an order, please contact us at:

Conway Darkroom
Email: [email protected]
Website: store.conwaydarkroom.com